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Zappos: Beyond Customer Service
After college I participated in the Walt Disney World Cultural Representative program training new cast members on Disney’s guest service. It’s rare to find companies that deliver customer service at...
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Zappos’ Unique Culture in 10 Parts
My Copy of the Zappos' Culture Book Back in March I wrote a post on shoe and apparel web commerce company Zappos’ customer-centric business strategy. However, customer service is only one component of...
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